Refund and cancellation
These terms apply to the website design, setup and hosting services sold through artirfs.com.
The preview is free
Every job starts with a free preview built with your own work. If you do not like it, you pay nothing and owe nothing.
Website design and setup
- Cancelling before work starts. If you cancel after paying but before work has started, you get a full refund.
- Consumer right of withdrawal. You may withdraw within 14 days of the agreement without giving a reason. If work has started with your approval within that period, the right of withdrawal no longer applies (Distance Contracts Regulation, article 15(1)(ğ)).
- Cancelling during the work. Stages already completed are not refunded; payments made for stages not yet started are refunded. The stages and their prices are listed in the quote.
- After publishing. Once the site is live on your domain, the design and setup fee is not refunded.
- Incomplete or faulty delivery. If the delivered site does not match the quote, we fix it free of charge. If it cannot be fixed, we refund that part or reduce the price.
Hosting
- Hosting is yearly and billed in advance.
- If you cancel before hosting starts (before the site is published or moved to the new server), the hosting fee you paid is refunded in full.
- You can end hosting at any time with 30 days’ notice by email. Your site stays online until the end of the paid year; a period that has started is not refunded and is not renewed.
- When you leave, we give you a full backup of your site, database and files and help you move to a new host.
Wrong or double charges
If you are charged the wrong amount or more than once, the extra amount is refunded in full.
How to ask for a refund
Write to yagiz@artirfs.com with your name or company name, the payment date, the amount, the payment or order number if you have it, and the reason.
- We review requests within 3 business days and reply by email.
- Approved refunds are made within 14 days of approval, using the original payment method: to the same card through PayTR for card payments, or to the sending account for bank transfers.
- Refunds are made in the currency you paid in. How long a card refund takes to appear depends on your bank.
Consumer rights
Consumers keep all their rights under Turkish Consumer Protection Law No. 6502. See the Distance sales agreement for complaint routes. This is a translation; if the two differ, the Turkish text prevails.